Terms of Service for Users

If you are entering into a subscription, please note condition 9 regarding auto-renewal.

We are Imprint.live Ltd trading as “Imprint” (“Imprint”, “we” or “us”). The following Terms of Service and any documents referred to below (all such terms and documents together referred to as the “Terms”) govern the legal relationship between you and Imprint in relation to your use of our web application (accessible at the URL https://imprint.live/) (the “Web App”) and our mobile app, the Imprint App intended to be accessible from Apple iOS and Google Android (the “Mobile App”) (the Web App and Mobile App together being the “App” and all as further defined below) and any updates to those. Please note that the relevant Platform’s terms and conditions also apply to your use of the App (the “Platform Terms”). Platform is defined below. If there is any conflict between these Terms and the Platform Terms, these Terms shall prevail.

Our App is a values based social networking platform initially for consumers which allows users to share issues they consider important to society and for which we seek to provide a safe space in line with our policies in force from time to time on content moderation and any applicable online safety law. Please note that you may claim for breach of contract where your content is taken down or you are suspended or banned from our App in breach of these terms of service. Please seek independent legal advice or contact the Citizen’s Advice Bureau if you have concerns that your rights have been breached.

You remain responsible, however, at all time for any information you choose to share on our App and should you choose to share information relevant to your occupation, you should seek approval from your employer where required.

We do not guarantee any particular results or improvement in respect of the issues users choose to raise or that the platform will be completely free from online harm. Further, we do not provide medical or mental health advice and no content on our App by users is deemed to be content or advice by us. The Services, as defined below, are provided solely for education and entertainment purposes. Please see the Terms below for further information .

Nothing in the App or our disclaimers affects your statutory rights as a consumer. Please see our General Terms and Conditions, our Acceptable Use Policy and our Terms and Conditions of Sale as applicable for further information about your rights and ours and the extent to which we lawfully exclude liability when providing our website, services and content. By using our App and services and accessing our content, you agree to our lawful terms and conditions and the terms of our disclaimers.

While Imprint may be used by children 13 years and over, this App is not contractually offered to children under 18 years old as subscribers (although their parents and legal guardians may choose at their discretion and risk to setup profiles for their children). Please do not seek to subscribe if you are under 18 years old, and, unless you have parental consent, please do not download the App or register a profile if you are under 18 years old. Please see our policies and resources detailed on here on our App, including at the Imprint Help Centre, for keeping children (and adults) safe on Imprint [insert URL to your Online Safety tools and policies]

Ofcom regulates online safety in the UK and therefore may regulate parts of our App.

1. Acceptance of these Terms

   1. By clicking on the “I Accept” button or similar on the App, you are deemed to have read and accepted these Terms prior to using either the Mobile App or the Web App as a registered user.

   2. By clicking on the “I Accept” button or similar on the App and downloading the Mobile App you represent and warrant to us that: (i) your access and use of the Mobile App will be in accordance with these Terms and with all applicable laws, rules and regulations of the United Kingdom and any other relevant jurisdictions; (ii) you are not located in a country that is subject to a US Government embargo or has been designated by the US Government as a ‘terrorist supporting’ country; (iii) you are not listed on any US Government list of prohibited or restricted parties; (iv) the information you provide to us is true and accurate and you will update such information when necessary; and (v) you are legally entitled to own the device you are using to access and use the Mobile App and you legally own or control your account.

   3. You acknowledge and agree that these Terms apply from the date on which you click the “I Accept” button or similar on the App and that the other relevant documents mentioned at clause 4 below apply from the date you first downloaded the Mobile App. Further you acknowledge and agree that the Terms apply to your use of our Web App and/or the Mobile App and that the Terms form a legally binding contract between you and Imprint.

   4. If you disagree with these Terms you must not click the “I Accept” button or similar on the App below.

   5. In order to use the Services (defined below) you must register as a user and accept these Terms.

   6. We reserve the right to decline or cancel your registration as a user of our App at any time for any reason.

2. Definitions

App: Imprint’s software platform and application, which can be accessed from both the URL imprint.live (the “Web App”) and also Apple iOS and Google Android (the “Mobile App”), for the purpose described above and consisting of the domain name imprint.live and all other domain names from which the Web App can be accessed); the Features; the content offered from and generated by the App (including all text, information, data, software, executable code, images, audio or video material in whatever medium or form); the App’s look and feel, graphic user interface and functionality; and, the software (including the algorithm) (in object code and source code format) that powers both the Web App and the Mobile App and that is used to provide the content on it (including any error corrections, updates, upgrades, modifications and enhancements to it made by us).

Features: the App features that enable you use the App as we may put in place from time to time, such as functionality for posting, react buttons for posts and any artificially intelligence enabled functions for online safety. We reserve our right to amend, withdraw and add to our Features from time to time at our discretion.

Intellectual Property:, rights to inventions; copyright and related rights; trade marks, trade names, domain names, rights in get-up, goodwill and the right to sue for passing off; unfair competition rights; rights in designs; all rights whatsoever in computer programs, firmware, ‘apps’ and other computer software and data; database rights; and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for and to be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

Platform: any mobile app purchasing platform from which you download the Mobile App including Apple iOS and Google Android.

User: a person or organisation who uses our Web App and/or the Mobile App.

3. Interpretation

   1. The headings in these Terms are inserted for convenience only and shall not affect their construction.

   2. A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

   3. Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.

   4. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

4. Other relevant documents

   1. The terms set out in our privacy policy,cookies policy, acceptable use policy ,general website terms and conditions , online safety policy,our values policyand Platform Terms ([add hyperlinks to Apple and Google terms]) all relate to our legal relationship with you and which you must comply with to remain a user of our App, although our policies are usually non-contractual meaning we can change them without your consent where we consider that appropriate for business or legal reasons.

   2. However, if any of the provisions of those policies and/or terms conflict with any provisions of these Terms, the terms herein shall prevail.

5. Services and what we need from you

   1. Through our App and its Features, we provide is a values based social networking platform initially for consumers which allows users to share issues they consider important to society and for which we seek to provide a safe space in line with our policies in force from time to time on content moderation and any applicable online safety law. We also provide any other services described in our Web App and/or the Mobile App from time to time. All such services are referred to as the “Services”. We do not guarantee any particular results or improvement in respect of the issues users choose to raise using the Services or that the platform will be completely free from online harm. You remain responsible, however, at all time for any information you choose to share on our App and should you choose to share information relevant to your occupation, you should seek approval from your employer where required. Further, we do not provide medical or mental health advice and no content on our App by users is deemed to be content or advice by us. The Services are provided solely for education and entertainment purposes.

   2. In order to use the Services, you may be required to provide information which is set out more fully in the Web App and the Mobile App. We reserve the right to request and you shall provide further relevant and lawful information in order to improve or amend any part of the performance of the Services as we see fit and/or so that we can satisfy any relevant legal obligations.

   3. You must ensure that any information you provide to us is complete and accurate and you will keep us updated on any changes to such information.

   4. You may use any of the Features in accordance with the Terms. Should any of the Features on the App include our use of a “push notification” you will receive a notification in the App to provide your consent. You are free to decline your consent and if you give consent and change your mind later, you should be able to disable such application at any time using the relevant privacy settings on your device. If you are a parent or legal guardian who sets a profile for your child, you must ensure that you do not accept push notifications for the child’s profile.

   5. You will provide to us any other information that we require to satisfy our obligations under any applicable laws and regulations including, without limitation, those in respect of record keeping and online safety law.

   6. Our Services include providing a safe space online for our users. Where they do not already know each other in real life prior to becoming Imprint users, we strongly recommend against our users meeting in person. Where our users choose to do so that is at their risk and is outside our control and we will be unable to assist if there are any issues between the users.

6. Licence to use the App and Intellectual Property

   1. Our Intellectual Property:

      1. “Imprint” (word) and all other names, logos, icons and marks identifying us, the App and its services are our trade marks. We own (or have a licence to use) all Intellectual Property subsisting in the App. By using the App under licence you do not acquire any Intellectual Property in our App and all right, title and interest to all such intellectual property remains with us or our licensor(s)(as the case may be).

      2. We both acknowledge and agree that in the event of any third party claim that the Mobile App or your possession and use of the Mobile App infringes a third party’s Intellectual Property we, not the Platform owner, are solely responsible for the investigation, defence, settlement and discharge of any such claim.

   2. Licence: Provided that you have a valid account with us in respect of your access to and use of the App and/or in respect of the Platform from which you downloaded the Mobile App and in consideration of your agreement to be bound by these Terms, we grant you a single non-exclusive, non-transferable, revocable licence to use the App for your personal and/or internal business use on the devices which relate to the Platform under your account, and as permitted by any applicable usage rules set forth by the Platform. You may not distribute, rent, lease, lend, sell, transfer or sublicense the App, nor copy (except as expressly permitted by any applicable Platform usage rules), decompile, reverse-engineer, dissembled, attempt to derive the source code of, modify or create derivative works of the App except to the extent as may be permitted by the licensing terms of any open sourced components included in the App and to the extent that the foregoing restrictions are not prohibited by applicable law. You hereby grant to us a non-exclusive, non-transferable, revocable licence to use your name, logo, icon and marks identifying you for the proper provision of the Services.

7. Confidentiality

   1. You agree and we agree that during and after the termination of these Terms, each will not, without appropriate consent or other lawful basis, use or disclose to any other person any information of the other which is identified as confidential or which is confidential by nature. We can also use relevant information about your relationship with us for valid business, administration and investment reasons and we hereby grant to you consent to use such information for your own valid business purposes. Further, we can publicise on our App or elsewhere on an ongoing basis any testimonials or similar which you choose to provide to us.

   2. Either of us may make disclosures as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority, to assist in criminal proceedings or to use information which is lawfully in the public domain, and this includes reporting as required to comply with prevailing online safety law.

8. Data Protection

   1. Our relevant privacy notice, which can be found here [https://app.imprint.live/privacy-policy], sets out how we will use your and all other user’s personal data.

   2. As is set out more fully in our privacy notice, you acknowledge that Imprint and our moderators will have access to your messages, private or otherwise, to review and process that data for online safety, among other, matters. You acknowledge that you may not be aware of that processing. We will seek to process the minimum data that we can in such circumstances to comply with our legal obligations.

9. Registration, Price & Values Investment

   1. You may register to use the Services via our Mobile App and/or Web App although, if using the Mobile App to register, you will be redirected to the Web App where you must select a subscription period and subscription tariff to continue to use the App. The subscription fee options and other relevant information will be notified to you when registering to use the Services via our Mobile App and/or Web App, including whether any subscription fee option would include targeted advertisements or if the particular tariff is ad-free.

   2. On the platform the Subscription is noted as a Membership but bears no difference from a legal standpoint. Where Subscription is mentioned in this document it is equivalent to Membership on the platform. You must pay a fee (the “Subscription Fee”) dependent on which subscription tariff and subscription period (monthly or yearly) for that tariff you select (the “Subscription Tariff/Period”). The Subscription Fee will be notified to you when registering to use the Services via our Mobile App and/or Web App. All Subscription Fees are exclusive of VAT or other taxes (where applicable).

   3. You shall pay the Subscription Fee using a third party payment facility on the Web App for payment when selecting your requested Subscription Tariff/Period. This may include from time to time by credit card and via third party payment providers, such as Stripe and/or ApplePay, or such other payment methods as we may notify you of from time to time. The Subscription Fee for each subsequent Subscription Tariff/Period will be automatically charged to you at the end of the previous Subscription Tariff/Period unless (and subject to clause 9d below) you cancel your renewed subscription at least 14 days before the end of the current Subscription Tariff/Period or you choose a different Subscription Tariff/Period. You may cancel the auto-renewal feature and your subscription at any time via your settings on the Mobile App and/or Web App or by contacting support@imprint.live. The cancellation will take effect the day after the last day of the current Subscription Tariff/Period – subject to clause 9d below, no cancellation of the current Subscription Tariff/Period is permitted, although we do permit users to change their tariff during a subscription period (see clause 9e below). Subject to clause 9d below, we will not refund you any Subscription Fee already paid to us and any unused portion of your Subscription Fee for the current Subscription Tariff/Period will be forfeited.

   4. These terms are subject to any legal right you have to a cooling off period, which is usually 14 days from purchase, although as you are purchasing digital content from us when you pay to use our online Services through our App you are not entitled to a cooling off period from when you have access to our App. You will have immediate access to our App after you pay your Subscription Fee and so in effect you will not have a cooling off period after purchase. The law on this area is changing in the UK, likely in 2026, and we will respect any change in the law to provide you with any legally required cooling off period after purchasing a subscription from us or renewing a subscription, via auto-renewal or otherwise. We will also comply with any legal requirements in the UK for reminders to be sent to you about subscription auto-renewals and any other legal obligations we must comply with in respect of engaging with consumers on a subscription basis.

   5. Users can upgrade or downgrade their tier during a subscription period. Once a new tier is selected for the relevant period and any necessary additional Subscription Fee paid, the new tier functionality (as described on the App from time to time) will take effect immediately. Please note that there is no refund available if you downgrade your tariff during a subscription period or if you upgrade part way through a Subscription Period (the full upgraded Subscription Tariff is payable even for a part Subscription Period).

   6. You acknowledge that we merely provide a platform and that we are not a payment provider or a ‘merchant’ for payment. Instead, payment services are provided by a payment provider integrated into the Web App. We are not party to any agreement between you and the payment provider and are not liable for any claim or liability in relation to payment provision services. You may be bound by the payment provider’s terms which may be different to these Terms. Payment providers may decide whether you are suitable to use their services and we are not liable for such decisions.

   7. We may change the Subscription Fee or relevant subscription periods and tariff functionality from time to time and will communicate to you any price, period or functionality changes through the App. Price changes will take effect at the start of the next subscription period and your agreement to use the Services following the date of the price change is deemed to be an agreement to the new price. If You do not accept the price change for your tariff and period you have the right to reject it by unsubscribing prior to the price change coming into effect or selecting a new Subscription Tariff/Period which you are happy with. Prices may change to take into account inflation on an annual basis.

   8. We will publish information on the Web App from to time, including but not limited to any Values policy we may have in place, which sets out our approach to making donations to charities from your Subscription Fee which align with the most popular value as shown on the App which will be decided by the community on the platform. Our approach to donations may change over time and so our approach is non-contractual and which we determine in our sole discretion.

   9. Further payment terms are set out at clause 11 below.

10. Liability and Disclaimer

    1. We are not responsible for certain losses in connection with you using our App or Services, such as losses which are:

       1. Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

       2. Caused by a delaying event outside our control. As long as we contact you as soon as possible to let you know and do what we can to reduce the delay.

       3. Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.

       4. A business loss. It relates to your use of a product for the purposes of your business or profession.

    2. Disclaimers: We do not guarantee any particular results or improvement in respect of the issues users choose to raise using the Services or that the platform will be completely free from online harm. You remain responsible at all times for any information you choose to share on our App and should you choose to share information relevant to your occupation, you should seek approval from your employer where required. Further, we do not provide medical or mental health advice and no content on our App by users is deemed to be content or advice by us. The Services are provided solely for education and entertainment purposes.

    Although we make reasonable efforts to update the information provided by the App and the Services, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

    Nothing in the App or disclaimer affects your statutory rights as a consumer. Please see our General Terms and Conditions, our Acceptable Use Policy and our Terms and Conditions of Sale as applicable for further information about your rights and ours and the extent to which we lawfully exclude liability when providing our website, services and content. By using our App and services and accessing our content, you agree to our lawful terms and conditions and the terms of our disclaimers.

    2. If you think there is something wrong with the App, you must contact our Customer Service Team at support@imprint.live. Your legal rights as a consumer are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

11. Termination

    1. Either of us can terminate your registration of our Web App and the Mobile App for any reason and without notice. We may also with for any reason and without notice and particularly where we need to for online safety law reasons;

       1. remove any content you publish on the App;

       2. verify your information by requesting certain documents and refuse your requests to use the App if we believe there is reason to do so;

       3. take any steps to terminate or suspend your use of the App if we believe you have failed to comply with any of the provisions of these Terms; and

       4. if we decide to terminate, suspend or refuse to allow your use of the App, share or publish your name and email address and notify third parties (including the Platform owner).

    2. Thereafter, any continued use of our Web App and/or the Mobile App as an unregistered user will continue to be subject to terms set out in the relevant documents referred to at clause 4 above. For the avoidance of doubt, any terms stated to survive the termination of these Terms and/or any indemnities given in the Terms will continue in full force and effect post termination of these Terms.

    3. We allow one appeal against each of termination (ban) or suspension.

    4. Where we terminate or suspend your subscription because of any breach by you of these terms or applicable law when using our App, you are not entitled to any refund save where that is required by law.

12. General App provisions and Operating Requirements

    1. This app requires a [TYPE OF MOBILE PHONE OR HANDHELD DEVICE] device with a minimum of [AMOUNT OF MEMORY] of memory and the [TYPE OF OPERATING SYSTEM] operating system [VERSION OF OPERATING SYSTEM] . [INSERT OTHER REQUIREMENTS].

    2. We are giving you personally the right to use the App and the Services as set out above. You may not transfer the App or the Service to someone else, whether for money, for anything else or for free other than to setup a profile for your child. If you sell any device on which the App is installed, you must remove the App from it.

    3. If you download or stream the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

    4. The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

    5. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

    6. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services meet your requirements.

13. General provisions

    1. We reserve the right to amend, replace or add to the Terms at our sole discretion as we see fit and to satisfy any relevant legal obligations, including without limitation to comply with prevailing online safety law. Please check these Terms from time to time to take notice of any changes we made, as they are binding on you.

    2. You acknowledge that in entering into the Terms it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Terms.

    3. We may defer the date for performance of the Services, or terminate these Terms, if we are prevented from, or delayed in, carrying on our business by acts, events, omissions or accidents beyond our reasonable control, including strikes, lockouts or other industrial disputes, failure of a utility service or transport network, act of god, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of machinery, fire, flood, storm or default of suppliers or subcontractors.

    4. Any failure by us to enforce at any particular time any one or more of these Terms shall not be deemed a waiver of such rights or of the right to enforce these Terms subsequently nor shall it prejudice our right to take action in respect of the same or any later breach.

    5. No provision of these Terms shall be enforceable by any person who is not a party to it pursuant to the Contract (Rights of Third Parties) Act 1999 with the exception of Apple and Apple’s subsidiaries in relation to your use of the Mobile App on Apple iOS.

    6. If any of the provisions of the Terms shall be determined by any competent authority to be unenforceable to any extent, such provision shall, to that extent, be severed from the remaining provisions, which shall continue to be valid to the fullest extent permitted by applicable laws.

    7. These Terms shall be construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts. Your use of the App may also be subject to other local, state, national or international laws.

    8. Where these Terms are also provided in a language other than English, whilst the translation is believed to be accurate, no warranty to that effect is given, and the English language version will prevail.

    9. Complaints and Disputes: Please contact us immediately using its contact details below if you: (a) have any questions, complaints, claims or concerns about content which appears in the App or in relation to us generally; or (b) believe that any act or omission by us or one of our other users of the App is in breach of applicable law. We will then consider your concerns and decide whether to take action and whether or not any other user has in our opinion, breached any of these Terms. We will endeavour to inform you of the outcome of any review within a reasonable time of receiving your complaint. We both acknowledge that we, not the Platform owner will be solely responsible, are responsible for addressing your or any third party’s claim relating to the App or your possession and/or use of the App including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. You can also take matters to court to enforce your rights or request that we engage in alternative dispute resolution and which request we will consider acting reasonably.

    10. Our contact details: Imprint.Live Ltd is a private limited company incorporated in England with company number 14923103 with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. You can contact us by email at support@imprint.live.